|
Maintenance
Agreement
PROGRAM MAINTENANCE will be provided to LICENSEE upon
payment of annual maintenance fees described below.
During the term that LICENSEE is covered by PROGRAM
MAINTENANCE, CONTROL-SOFT will perform the following
functions:
- supply
at no additional cost a temporary fix or make a
reasonable attempt to make an emergency bypass to
any problem if the PROGRAM yields incorrect
results and if CONTROL-SOFT diagnosis the problem
as a defect in a current, unaltered release of
the PROGRAM.
- provide
LICENSEE, at no extra cost, solutions to any and
all known problem relating to PROGRAM, as
said solutions become known to CONTROL-SOFT.
- make
available to LICENSEE, all modifications,
improvements, and refinements to the PROGRAM and
any associated documentation relating to these
modifications. Improvements and refinements
include Microsoft® Windows95™ and
WindowsNT™ platform upgrades if the
platform upgrades are completed within the
maintenance agreement term.
During the term that LICENSEE is covered by PROGRAM
MAINTENANCE, LICENSEE agrees that:
- all
maintenance and updates will be handled through
the site contact of the LICENSEE.
- LICENSEE
will notify CONTROL-SOFT of all sites with fully
executable versions of the PROGRAM and the site
contact at each site within sixty (60) days of
that site's receipt of the program.
LICENSEE understands and agrees that LICENSEE shall
have sole responsibility for the installation of all
fixes, problem solutions, modifications and other changes
provided by CONTROL-SOFT.
Software
Maintenance Price List
(Current
as of Jan 2019)
CONTRACT
DURATION
|
FEE
(U.S. Dollars)
|
One (1) Year
Maintenance
|
50% x Total License
Fee x 1 year
|
Two (2) Year
Maintenance
|
40% x Total License
Fee x 2 years
|
Four (4) Year
Maintenance
|
25% x Total License
Fee x 4 years
|
|